Branch Frequently Asked Questions

What is branch?
Created by pain patients, for pain patients, branch, formerly known as Ouchie, is the mobile companion for chronic pain management. If you are one of the 25+ million Americans who live with chronic pain every day, we want to make sure you #donthurtalone. The best healthcare is built up of many different types of care to support the patient in their journey to wellness: office visits, telehealth, Western, Eastern, pharmacology, procedure, diet, mental health and activity. We believe that using data to create better understanding around pain and combining it with best-in-class behavioral health, resiliency and social connectivity tools make up a vital Branch often missing in chronic pain patient care. Reaching out and ensuring that no one ever feels they are struggling on their own is also a key part of what we do and so we vow to keep our Branch strong and available. Through our clinical relationships, we serve as an extension of care, a connection between clinical staff and patients. The HIPAA-compliant app offers symptom tracking, community support, cognitive behavioral therapy (CBT), and access to educational resources written by our experts. If your doctor wants to join in, we have an integration option for doctors so they can better your care. The Ouchie platform was created alongside medical advisors from Weill Cornell Medical College, NYU Langone Health, and Stamford Health’s Division of Pain Medicine.

Why the name change from Ouchie?
We had created Ouchie with the intent of a name that was fun and light, something that, however briefly, might cause a chuckle and brief respite from the pain. However, we found that as our business evolved, while our mission remained the same, we believed the name Branch better reflected how we are delivering on this promise.

Is Branch available outside of the U.S.?
Yes! Branch is international and the community has active users from all over the globe.

Will Branch work with my phone?
Branch is compatible with Android and iOS smartphones and tablets. If you’re having trouble downloading or using Branch, please email us for help.

How quickly will I feel better after joining Branch?
Branch wasn’t built as digital therapeutic, meaning it’s not meant to act independently of traditional medical care. Every patient processes chronic pain differently. However, we can report that based on a recent survey of our users, after one month of using Ouchie, 89% of patients felt more in control of their pain and more than 60% were able to reduce the way pain interfered in their lives.

My pain isn’t listed!
We can fix that! Email us and we’ll get it added.

My medication isn’t listed!
We want to add it! Just send us a quick email.

Is the app free?
The standard Branch application is always completely free for chronic pain patients! If you’re wondering: we generate revenue by giving healthcare providers an opportunity to license the technology for use within their medical practice or health system.

How can I share with my doctor?
If your doctor’s office is not listed as a treatment location it’s because they currently do not have access to our clinical dashboard. However, you can still show your provider your activity log on your journey tab in person at visits.

Our clinical dashboard and integration allows clinicians to review patient activity between visits through remote patient monitoring (with their patients’ consent, of course!). This allows for better insight into what is and isn’t working regarding treatments and an improved understanding of their patients’ chronic pain and condition. Additionally, clinicians can push vital content to their patients and reward them for their accomplishments in their care plan. Interested in introducing Branch to your doctor? Email us.

Do you have a referral program?
We sure do! We’ll give you money just for telling your doctors how much you love using Branch. Check out information about it here or email us.

Is my data safe?
Yes! We take data security very seriously. Our app uses an encrypted token system and all data is stored in an encrypted cloud server. In short, all of your information is safe with us. In 2018-19 our company went through a vigorous audit to ensure our practices are HIPAA-compliant and we never sell data to third-party companies.

How do I win prizes?
Just by using Branch! When using the app regularly, you’ll create new pain journeys, update existing ones, cheer on and comment on others’ posts, read of-the-moment content about pain management, and more. By ‘unlocking’ accomplishments in the app, you are eligible to earn rewards.

Who are the Experts?
People and companies listed on the Expert feed of the application are industry leaders with which we’ve developed a relationship and that we feel could bring value to the Branch community. We try to have a wide variety of disciplines represented and are always growing our network. Our content is reviewed every six months to ensure factual accuracy. Please feel free to reach out to us if you would like us to add a specific type of Expert.

Can I get some Branch swag?
Yes! Send us an email and we’ll send you some fun Branch goodies!

I have more questions!
No problem! Email us 24/7. Our team loves to hear from you and we will reply within 24-48 hours.